Privacy Policy

Effective Date: March 1, 2026

1. Introduction

Jinimate ("Company," "we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Merchant Assistant platform and website (the "Service").

2. Information We Collect

We may collect the following types of information:

• Merchant Account Information: When you register, we collect your name, business name, email address, phone number, and social media page details.
• Customer Data: When customers interact with your AI assistant, we collect messages, order details (name, phone, address, product selections), and any other information they voluntarily provide.
• Usage Data: We automatically collect information about how you interact with the Service, such as IP address, browser type, pages visited, and timestamps.
• Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze trends. You can control cookies through your browser settings.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the Service.
• Process and fulfill orders, including sharing necessary details with couriers.
• Improve, personalize, and develop new features.
• Communicate with you about updates, security alerts, and support.
• Monitor usage and prevent fraud or abuse.
• Comply with legal obligations.

4. Sharing Your Information

We may share your information in the following circumstances:

• With couriers and third‑party services: To book pickups and track deliveries (e.g., local courier APIs).
• With messaging platforms: Such as Facebook, Instagram, and WhatsApp to facilitate conversations.
• With automation tools: If you choose to integrate with n8n, Make, etc., we may share order data as instructed.
• For legal reasons: If required by law or to protect our rights and safety.
• With your consent: We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account by contacting us. We may also retain certain information for legal, accounting, or security purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (GDPR and Other Privacy Laws)

If you are located in the European Economic Area or other regions with data protection laws, you have certain rights regarding your personal information, including:

7a. How to Delete Your Data

To request deletion of your account and associated data:

1. Email us at contact@jinimate.com from your registered email
2. Include the subject line "Account Deletion Request"
3. We will process your request within 30 days

• Access, correction, or deletion of your data.
• Objection to or restriction of processing.
• Data portability.
• Withdrawal of consent at any time (where processing is based on consent).

To exercise these rights, contact us at contact@jinimate.com. We will respond within 30 days.

8. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect information from children. If we become aware that a child has provided us with personal data, we will delete it.

9. Third‑Party Links

The Service may contain links to third‑party websites (e.g., courier portals). We are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of the Service after such changes constitutes your acceptance.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@jinimate.com.